1. What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide personalized experiences, and gather analytics information. Cookies help us remember your preferences and improve your experience on our GoHighLevel automation platform.
Most cookies contain a unique identifier called a cookie ID: a string of characters that websites and servers associate with the browser on which the cookie is stored. This allows websites to recognize and remember your browser.
2. How We Use Cookies
AHA-Innovations uses cookies for various legitimate purposes to enhance your experience and improve our services:
- Strictly Necessary Cookies: Essential for the website to function properly, including authentication, security, and basic navigation. These cannot be disabled.
- Performance & Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics and performance metrics.
- Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences, language settings, and dashboard configurations.
- Marketing & Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns (only with your consent).
- Integration Cookies: Facilitate connections with GoHighLevel and other third-party services you've authorized.
3. Types of Cookies We Use
We use different types of cookies based on their duration and origin:
- Session Cookies: Temporary cookies that are automatically deleted when you close your browser. These are essential for maintaining your login session and platform functionality.
- Persistent Cookies: Remain on your device for a specified period or until you manually delete them. These remember your preferences and settings across visits.
- First-Party Cookies: Set directly by our website (aha-innovations.com) to provide core functionality and improve your experience.
- Third-Party Cookies: Set by external services we use, such as analytics providers (Google Analytics), payment processors (Stripe), and integration partners (GoHighLevel).
4. Specific Cookies We Use
Here are the main categories of cookies we use and their specific purposes:
- Authentication Cookies: Securely identify you when logged in and maintain your session across page visits
- Security Cookies: Protect against cross-site request forgery (CSRF) attacks and detect suspicious activity
- Preference Cookies: Remember your dashboard layout, theme preferences, notification settings, and language choices
- Analytics Cookies: Track page views, user journeys, feature usage, and performance metrics to improve our platform
- Integration Cookies: Facilitate secure connections with GoHighLevel API and other authorized third-party services
- Marketing Cookies: Track conversion events, campaign effectiveness, and deliver personalized content (with consent)
- Support Cookies: Enable chat functionality and help desk features for customer support
5. Cookie Duration and Retention
Different cookies have different retention periods based on their purpose:
- Session Cookies: Deleted immediately when you close your browser
- Authentication Cookies: Typically expire after 30 days of inactivity
- Preference Cookies: Retained for up to 1 year to remember your settings
- Analytics Cookies: Retained for up to 2 years for trend analysis
- Marketing Cookies: Retained for up to 90 days for campaign tracking
6. Managing Your Cookie Preferences
You have control over how cookies are used on our platform. Here are your options:
- Browser Settings: Most web browsers allow you to manage cookie preferences through their settings menu. You can choose to block all cookies, allow only first-party cookies, or be prompted before cookies are set.
- Platform Settings: Access your cookie preferences through your account dashboard to control non-essential cookies.
- Opt-Out Tools: Use industry tools like the Digital Advertising Alliance's WebChoices or Network Advertising Initiative's opt-out page for advertising cookies.
- Do Not Track: We respect browser "Do Not Track" signals for marketing and analytics cookies.
Important: Disabling essential cookies may affect the functionality of our platform, including login capabilities and core features.
7. Browser-Specific Instructions
Here's how to manage cookies in popular browsers:
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
- Mobile Browsers: Check your browser's help section for mobile-specific instructions
8. Third-Party Cookie Partners
We work with trusted third-party services that may set cookies on our platform:
- Google Analytics: Website analytics and performance monitoring
- Stripe: Secure payment processing and fraud prevention
- GoHighLevel: Platform integration and automation features
- Intercom: Customer support and communication tools
- Hotjar: User experience analysis and heatmap tracking
Each partner has their own privacy policy governing their use of cookies and data collection.
9. Changes to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you through email or in-app notifications for significant changes
- Provide clear information about what has changed
- Request renewed consent where required by law
If you have questions about our Cookie Policy or need assistance managing your cookie preferences, please contact us:
- Email: privacy@aha-innovations.com
- Support: suppor@aha-innovations.com
- Data Protection Officer: dpo@aha-innovations.com
We're committed to transparency and will respond to your inquiries promptly.