1. Introduction
At AHA-Innovations, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our GoHighLevel automation platform and related services. By using our Service, you agree to the collection and use of information in accordance with this policy.
We collect several types of information from and about users of our Service to provide you with the best possible experience:
- Personal Information: Name, email address, phone number, company name, and billing address
- Account Credentials: Username, password, and authentication tokens for secure access
- Payment Information: Credit card details, billing information, and transaction history (processed securely through Stripe)
- GoHighLevel Integration Data: API keys, subaccount information, and automation configurations
- Usage Analytics: Feature usage patterns, session duration, and performance metrics
- Technical Information: IP address, browser type, device information, and operating system
- Communication Data: Support tickets, chat messages, and feedback submissions
- Marketing Preferences: Your choices regarding newsletter subscriptions and promotional communications
We use the information we collect about you for various legitimate business purposes, including:
- Service Delivery: Providing, maintaining, and improving our GoHighLevel automation platform
- Account Management: Processing transactions, managing subscriptions, and maintaining your account
- Customer Support: Responding to your requests, inquiries, and providing technical assistance
- Communication: Sending administrative information, service updates, and security notifications
- Marketing: Promotional communications, product updates, and special offers via email and SMS text messaging (with your explicit consent)
- Analytics: Analyzing usage patterns to enhance user experience and platform performance
- Security: Protecting our rights, preventing fraud, and ensuring platform security
- Compliance: Meeting legal obligations and regulatory requirements
- Integration Management: Facilitating connections with GoHighLevel and other third-party services
We may share your personal information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist in operating our platform (Stripe for payments, hosting providers, analytics services)
- GoHighLevel Integration: Necessary data sharing to enable platform functionality and automation features
- Legal Compliance: When required by law, court order, or government regulation
- Business Protection: To enforce our terms of service, protect our rights, or prevent fraud
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice)
- Consent: Any other sharing with your explicit written consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We never sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
- Encryption: All data transmission is secured using SSL/TLS encryption
- Access Controls: Strict access controls and authentication mechanisms
- Regular Audits: Periodic security assessments and vulnerability testing
- Secure Infrastructure: Cloud hosting with enterprise-grade security measures
- Data Backup: Regular encrypted backups with secure storage
While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We continuously monitor and improve our security practices to protect your data.
6. Your Data Protection Rights
You have important rights regarding your personal information. Depending on your location, these may include:
- Right to Access: Request copies of your personal data and information about how we process it
- Right to Rectification: Request correction of inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data under certain circumstances
- Right to Restrict Processing: Request limitation of how we process your data
- Right to Data Portability: Request transfer of your data to another service provider
- Right to Object: Object to processing of your personal data for certain purposes
- Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis
To exercise any of these rights, please contact us at privacy@aha-innovations.com. We will respond within 30 days of receiving your request.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- Active Accounts: Data retained while your account is active and for legitimate business purposes
- Legal Requirements: Data retained to comply with legal, accounting, or reporting obligations
- Dispute Resolution: Data retained as necessary for resolving disputes or enforcing agreements
- Account Deletion: Most personal data deleted within 90 days of account closure (except as required by law)
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by relevant authorities.
9. Children's Privacy
Our Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on this page with a new "Last updated" date
- Sending email notification for significant changes
- Providing in-app notifications where appropriate
Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.
11. Communication Preferences & Opt-Out
You can opt-out of receiving promotional communications from us at any time using the following methods:
- Email Communications: Click the "unsubscribe" link at the bottom of any promotional email we send you, or contact us at privacy@aha-innovations.com.
- SMS/Text Messages: Reply "STOP" to any text message you receive from us. You may also receive a confirmation message in response to your opt-out request.
- Push Notifications: You can manage push notification preferences in your browser or device settings.
Please note that even if you opt-out of marketing communications, we may still send you important administrative messages regarding your account or our Service.
Your mobile information and opt-in data are not shared with any third parties or affiliates for marketing or promotional purposes.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@aha-innovations.com
- Data Protection Officer: dpo@aha-innovations.com
- Support: suppor@aha-innovations.com
We are committed to resolving any privacy concerns promptly and transparently.